Reports of iPhone 5 users struggling with a purple halo appearing in photos has finally reached the higher ups.
Apple says the halo is "normal" and is caused by the angling of the phone's camera.
The company responded to a complaint by Gizmodo reader Matt Van Gastel from an AppleCare Support representative, Gizmodo reported Monday.
"Our engineering team just gave me this information and we recommend that you angle the camera away from the bright light source when taking pictures," an AppleCare representative said. "The purple flare in the image provided is considered normal behavior for iPhone 5's camera."
The latest problem with Apple's new phone, among a host of others, is that purple light shows up on photo edges when there is a light source nearby. This is seen to occur even when the light source is not in the camera frame, affecting both photos and videos.
"It's a result of certain light frequencies being reflected/refracted in the lens from the off-angle light source. It might look like lens flare on a larger glass, but on something this thin it's probably always going to look like a purple haze. You simply cannot beat the laws of physics," Adam Panzica, photographer and TechCrunch reader, said in a report by TechCrunch.
"High end DSLRs have whole image processors a hell of a lot more advanced than the one in a cellphone dedicated to removing this kind of thing. But it still shows up from time to time, especially with new glass."
Panzica says that though the issue is not avoidable, it can be resolved by a firmware update.
Apple can come up with an update for this issue though sites like TechCrunch have reported that this might be the last word from the Cupertino-based company regarding the purple coloring in photos.
