Some Nexus 6 Models Shipped From Motorola To AT&T Customers With Faulty Software, Affected Phones Display Blank Screen

By Connor Sears , Updated Nov 23, 2014 09:14 AM EST

AT&T is having to ship much of its early stock of Nexus 6 phablets back to Motorola, as initial shipments were found to be loaded with "incorrect software," leading to phones that would only display a blank screen, according to reports.

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The story was reported over on Droid Life, who seems to have obtained a memo sent out by AT&T to its stores, asking them to send back all of its inventory and await a correct shipment Motorola, the phone's manufacturer. 9to5Google then confirmed the story with a representative from Motorola, who provided this statement:

"We delivered a small number of Nexus 6 smartphones with incorrect software to AT&T customers who pre-ordered. The incorrect software prevents the phone from starting up properly. We will provide replacements for consumers whose phones are affected. The problem has been corrected and the phones currently shipping are fine."

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If you pre-ordered a Nexus 6 from AT&T and are experiencing an unresponsive phone, AT&T looks like it's currently processing replacements. If you were hoping to pick up a Nexus 6 from AT&T, you might need to wait a few days for the company's inventory to be replenished.

The Nexus 6 is one of Google's launch devices for the new Android 5.0 Lollipop mobile operating system. It was joined by the Nexus 9 tablet and Nexus Player streaming device.

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