Samsung is shipping since Wednesday, Sept 21 half a million replacement units for Galaxy Note 7 that suffered recall order earlier because of fire-prone batteries. The Korean tech giant opens the gate for new safer batch to carriers and retailers.
Samsung Galaxy Note 7 hits the headline in August after several reports of fire-prone units, other claims are bloating battery packs while others explode. Reports also said that some compromised units in the market although there was widespread information drive. To date, sporadic reports of problematic batteries affect not just US but other markets as well. Fact is, some busted Galaxy Note 7 in China were posted online.
At any rate, replacement units are slowly catching up with consumers that have claims and refund requests. The trickier problem is few number of costumers who walked in to turn over their Galaxy Note 7 but refused to hand over their phone. According to Android Authority, the reason for uncooperative costumers is lack of loaner units for temporary use pending replacement. Samsung offers Galaxy J to fill in the gap but it seems that supply is limited.
Another reason for slow replacement scheme is denial from top carriers to ship Samsung Galaxy Note 7. US handlers UPS and FedEx both emphasized that Samsung device in question are "risky" to carry in a plane.
Meanwhile, costumers can tell fire-hazardous and safe Galaxy Note 7 apart by through the new battery icon in standby screen, Green Bot said. Costumers can properly determine safe Samsung because of new green color of battery icon. In contrast, the original color was dark grayish.
It was learned that Sprint and Verizon initially list Samsung Galaxy Note 7 in their online shops. The other two top US service providers AT&T and T-Mobile have good chances of resuming sale soon although they are currently linking orders to Samsung's recall notice.
