Microsoft Loses to Lawsuit For Unauthorized Windows 10 Update; Pays $10,000 In Damages
Folks who do not want the new Windows 10 could learn from a travel agent who won $10,000 from a lawsuit against Microsoft for an unauthorized operating system upgrade that made her PC slower.
Teri Goldstein, a resident of Sausalito, California filed a case against Microsoft after her computer downloaded the new Windows 10 a few days after its release July last year. She reported that she lost so many clients after her computer "slowed to a crawl."
First reported in The Seattle Times, Goldstein's case against the tech giant became known worldwide as it revealed the flaws in Microsoft's newest operating system upgrade. "I had never heard of Windows 10. Nobody ever asked me if I wanted to update," she told the Seattle Times. She said that the unauthorized update made her computer a lot slower than it did and made her travel agency business lose profit.
She also complained about Microsoft's customer service, saying that they did not fix the issue. This made her resort to a lawsuit in which she earned $10,000 after the court ruled in her favor.
Microsoft has already filed an appeal on the decision and is currently waiting for another decision. Meanwhile, the company also admitted to having other complaints regarding the notification of the upgrade.
Microsoft released Windows 10 in July 2015 and made it available for all users for free. According to The Verge, the company began notifying its customers of a free upgrade in February. Since then, some users have been complaining about the "confusing" pop-up notification.
Because of that, the company have "been working hard to incorporate their feedback and this week, we'll roll out a new upgrade experience with clear options to upgrade now, schedule a time, or decline the free offer," Windows chief Terry Myerson told The Verge. According to the outlet, the confusion started when the company changed the function of the red "X" button which has served as a close button for all Windows dialogue boxes and software.
Microsoft's free offer for an upgrade will end on July 30. On the same date, they are set to charge $119 for an upgrade to of previous versions to the new Windows 10.