The "America's Favorite Smartphone" title has been nabbed by Samsung, leaving the all-time favorite iPhone at a loss.
The Galaxy Note range is very important to Samsung's status of being a leading manufacturer of mobile devices. Even though the Galaxy S range attracts more sales volume and is seen as one of the top smartphones, it is easy to speculate that the Galaxy S range would get to be America's favorite. However, the Note variant surprisingly dominates the charts, Forbes said.
The 2016 American Consumer Satisfaction Index (ACSI) poll was topped by the Galaxy Note 5. It took the title of "America's Favorite Smartphone" with a rating of 86 out of 100. This equaled the poll's top performer for 2015, its predecessor, the Galaxy Note 4. This year's survey left the iPhone 6S Plus running behind one point with a score of 85. This is already an improvement for the iPhone variant, though, as it only scored 82 last year.
The ACSI independently measures the satisfaction of customers with top-selling brands that are available to U.S. consumers. These benchmarks are taken from randomly sampled interviews with the current smartphone users themselves, ACSI said. The poll for America's favorite smartphone is awaited by technology savvy individuals to see which gadgets are doing well in the market.
To determine America's Favorite Smartphone, the ACSI poll would ask users that the devices their satisfaction level with their purchases. This explains that the poll does not judge the retail performance or number of sales and overall impact. Rather, it looks into the customer satisfaction levels of the people who actually have the phone. The numerous number of Note fans who did not like the changes of the Note 5, especially the loss of microSD expansion, and went on to use a different device are not included in the poll.
Moreover, the future for Samsung is bright especially this year as a lot of its features have returned. For one, support for an expandable microSD has been reinstated. The company also forecast the further adoption of a curved screen design, like the S7 and S6 Edge phones. This may be a good move for the Samsung, as it may increase their sales further in the future. There is also a high chance that the brand would retain its ACSI rating or maybe get a higher score and keep the title of "America's Favorite Smartphone" until next year.
